FAQ’s

Do you offer samples?
Yes, we offer samples of most of our products. We suggest clients to order samples if they want to see the quality of the printing and papers. The samples, one per design, are mailed through USPS and will take about seven to ten days to arrive to you.
The sample that you will receive will be blank or have a sample wording. To order samples, please feel free to email us at info@mindywindy.com or call us.

 

Can I see a proof of my order before printing?
Yes, a proof of your order will be sent to you within a day or two after you place your order. The proof will be sent to the email address you provide in your checkout. We will only send your order to print once we have your approval.

Do you offer color envelopes?
Yes, we do. You will be able to select a color envelope before you finalize your order. However an additional fee will be charged.

What is the minimum amount of products per order?
We have an established minimum quantity of products per order.
Greeting cards and invitations a minimum of ten per order.
Stickers a minimum of twenty-five per order.
Notepads no minimum.

How long will it take to receive my order?
You should receive your shipment within seven to ten days after placing your order.
Rush Service
We offer rush service. A rush service order will take up to three business days to arrive to you provided that the order is placed before 2:00 pm EST on a business day.

How can I track the status of my order?
Your order status will be available to you. When the order is shipped, we will send you an email with the order information and tracking number. For any questions about the status of your order, you may email us at info@mindywindy.com or call us at 866 696 9255.

Can I cancel or change my order?
We are flexible. You can cancel or change your orders with no charge as long as the order has not gone to print. If it has already gone to print, here are the details:

Cancellation. If an order is cancelled after it has already gone to print, you will be charged in full. Since we appreciate you as a client, we will offer you 50% off the price of your next order, up to the price of the cancelled order.

Change. If the order is changed after it has gone to print, there will be an change fee of 50%. Changes typically result in increased production time. The most effective way to avoid this is to make sure that you are satisfied with your selections prior to submitting an order.

To cancel an order, please send us an email at orders@mindywindy.com. Please make sure your include your name and order number in your email.

How much does shipping cost?

 

 

What happens if my order has an error?
It is important that you review the text on your online preview before submitting your order. We are not responsible for incorrect or incomplete text and artwork. Please consider ordering a proof for items with lengthy or complicated text. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 50% discount and pay for standard shipping.
If there is a printing error on your order, please contact us by email and by telephone 866 696 9255 within 14 days of receiving the order so we may reprint the item at our own expense. Items that need to be reprinted due to our error are given a priority RUSH status at no additional charge and are printed at no cost to you. We also offer you a 25% discount for a future order, valid for one year after the shipment date.
All returned items must be sent back to our office at:
17071 West Dixie Highway. Suite 110
North Miami Beach, FL 33160